Recapiti

Contact Information Policy

At CleatzElite, we value open communication with our customers. Please review our contact information policy to ensure a smooth and efficient experience when reaching out to us.

1. Customer Support Availability

  • Our customer support team is available to assist you with your inquiries during the following hours:
    • Monday to Friday: 9:00 AM – 6:00 PM (GMT)
    • Saturday: 10:00 AM – 4:00 PM (GMT)
    • Sunday and Public Holidays: Closed

2. Contact Methods

You can reach us through the following channels:

  • Email: ShafwanHossain03@gmail.com
    • Response time: Typically within 24–48 hours (excluding weekends and holidays).
  • Phone: +44 7784704577 (during support hours only).
  • WhatsApp: +44 7784704577 for quick inquiries and updates.
    • Please allow up to 12 hours for a response via WhatsApp.

3. Customer Responsibility

  • When contacting us, please include relevant details such as your order number, full name, and a clear description of your query.
  • Incomplete or unclear messages may result in delays in resolution.

4. Appropriate Communication

  • We expect all communications to remain respectful and professional. CleatzElite reserves the right to refuse service or terminate communications with individuals engaging in abusive or inappropriate behaviour.

5. Privacy and Security

  • Any personal information shared during communication is handled in accordance with our Privacy Policy.
  • We recommend avoiding sharing sensitive payment information (e.g., card details) via email or messaging platforms.

6. Updates to This Policy

  • CleatzElite reserves the right to update this policy as needed. Any changes will be reflected on this page.

If you have any questions or concerns, please don’t hesitate to reach out. We’re here to help!

Thank you for choosing CleatzElite.