Return & Refund Policy – CleatzElite

At CleatzElite, we provide 1:1 replica football boots designed for quality, comfort, and performance. Please note that our products are replicas only and are not marketed, sold, or represented as authentic/original branded items.

We take pride in maintaining strict hygiene and safety standards. Every pair is disinfected and quality-checked before shipment to ensure customers receive their cleats in the best possible condition.

Because of these hygiene measures and the nature of our products, all sales are final.

Important Details

Hygiene Standards

• Once a product leaves our sterile environment, returning it would compromise our disinfection standards.
• For this reason, we cannot accept returns or issue refunds on any items.

No Returns or Refunds

• Please ensure you carefully review product descriptions and sizing information before purchasing, as we cannot offer refunds, returns, or exchanges.

Damaged or Defective Items

• In the rare event that you receive a damaged or defective product, please contact us within 48 hours of delivery at cleatzelite@gmail.com.
• Our team will assess the issue and provide a suitable resolution.

High-Risk Fraud Orders Policy

To protect our business and our customers:

• Orders flagged as high-risk fraud will be automatically cancelled.
• In some cases, we may contact you to verify the order. If verification is successful, we may provide a bank transfer payment option to securely complete your purchase.
• If you are contacted regarding a high-risk order, please follow the instructions provided.

By placing an order with CleatzElite, you acknowledge and agree to this policy.

We appreciate your trust and understanding and thank you for choosing CleatzElite for your football footwear needs.

For any questions or assistance, please contact us at cleatzelite@gmail.com.